Tool Mentor: Defining Change and Review Notifications Using Rational ClearQuest
Purpose
This tool mentor tells how to set up Rational ClearQuest® to notify users or user groups when a change request status has changed.
This section provides links to additional information related to this tool mentor.
Overview
ClearQuest takes advantage of e-mail in two ways: e-mail submission/modification (user to database), and e-mail notification (database to users).
E-mail Submission: The ClearQuest administrator uses the Rational E-Mail Reader to enable users to submit or modify records via e-mail. The Rational Mail Server should run on the same machine as the ClearQuest database(s) to ensure that e-mail submission is always available.
E-mail Notification: The ClearQuest administrator can configure ClearQuest to send e-mail that notifies users about change requests. The administrator uses the E-Mail Rules record type to determine e-mail notification conditions, recipients, and content. In addition, the administrator or users can enable their client machines to receive e-mail notification. Even ClearQuest web clients can receive e-mail notification.
Tool Steps
1. Set up e-mail submission with ClearQuest Designer
See ClearQuest
Designer online Help > Contents and Index > Administering ClearQuest
E-mail> Enabling E-mail Submission.
2. Set up e-mail notification with ClearQuest Designer
See ClearQuest
Designer online Help > Contents and Index > Administering ClearQuest
E-mail> Enabling Automatic E-mail Notification.
3. Receive e-mail notification at the ClearQuest client
See ClearQuest
online Help > Contents and Index > Administering ClearQuest E-mail>
Enabling ClearQuest Client E-mail Capabilities.
4. Set up e-mail notification for ClearQuest Web clients
See Installing Rational ClearQuest.
