The purpose of this workflow detail is to produce the collateral needed to effectively deploy the product to its users.

Topics

Develop Training Materials Develop Support Materials Course Developer Technical Writer Training Materials End-User Support Material Manual Styleguide User Interface Prototype Software Requirements Specification Build


Description To top of page

Support material covers the full range of information that will be required by the end-user to install, operate, use, and maintain the delivered system. It also includes training material for all of the various positions that will be required to effectively use the new system.

Related Information To top of page

This section provides links to additional information related to this workflow detail.

Timing To top of page

While this work might begin as early as the Elaboration phase, it is generally conducted in Construction and Transition iterations. Within an iteration, it can start as soon as the first software build is produced.

Optionality To top of page

Most software requires some level of support material to be provided with it. In exceptional cases this material might be excluded from the deliverables in agreement with the project stakeholders.

How to Staff To top of page

Both the Technical Writer and Course Developer need to be articulate and adept at creating information, written or otherwise, that is relevant from an end-user perspective.

Work Guidelines To top of page

See the Related Information section for additional guidance that will help you in performing this work.



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Rational Unified Process   2003.06.13